Tense Conversation?

Have you ever been in a conversation when you can feel the temperature start to rise?  Chances are you’ve had this experience at some point if you deal with other human beings.  This could be a family member, boss, co-worker, friend, etc…

It may be helpful to decide ahead of time how you will handle it.  Deciding what to do in the midst of the tense conversation moment may not result in the best decision.

Negotiation expert Kwame Christian shares this quick, practical technique to help you stay calm and grounded when conversations get tense.  This simple strategy may keep you from unnecessarily escalating the conversation.